Return Policy Page

RETURN POLICY

Platform Name: fashionkart.ai
Operated By: Hellwet Technologies Private Limited
Registered Office:
First Floor, B-2/64, Lohia Path, Lucknow, Uttar Pradesh- 226010, Uttar Pradesh – 226011, India

This Return Policy (“Policy”) governs only the return of products purchased through the Platform.
Refunds, payment reversals, or monetary credits are governed by a separate Refund Policy document.

This Policy forms an integral part of the Terms & Conditions and is legally binding.

1. PURPOSE & OBJECTIVE OF RETURN POLICY

1. The purpose of this Return Policy is to define:
   
   

• When a product may be returned
  
  

• How a return request must be raised
  
  

• Conditions under which a return may be accepted or rejected
  
  

2. This Policy aims to:
   
   

• Protect Users from genuine delivery issues
  
  

• Prevent misuse, fraud and abuse of return systems
  
  

• Clearly define Seller and Platform responsibilities
  
  

3. Returns under this Policy are exceptional remedies, not guaranteed entitlements.
   
   

2. SCOPE & APPLICABILITY

1. This Policy applies to:
   
   

• All Users purchasing products on fashionkart.ai
  
  

• All physical products listed by Sellers
  
  

2. This Policy does not apply to:
   
   

• Refund timelines or refund modes
  
  

• Wallet credits or payment reversals
  
  

• Seller compensation or damages
  
  

3. Separate policies govern:
   
   

• Refunds
  
  

• Cancellations
  
  

• Support services
  
  

3. PLATFORM BUSINESS MODEL DISCLOSURE

1. fashionkart.ai is an AI-enabled multivendor marketplace.
   
   

2. Products are sold by independent third-party Sellers.
   
   

3. The Company:
   
   

• Does not manufacture products
  
  

• Does not stock inventory
  
  

• Does not inspect goods before dispatch
  
  

4. The Platform acts strictly as a technology intermediary under Indian law.
   
   

5. Return obligations arise primarily between:
   
   

• The User, and
  
  

• The respective Seller
  subject to this Policy.
  
  

4. LEGAL NATURE OF RETURNS

1. A return is not an automatic consumer right.
   
   

2. A return is permitted only when:
   
   

• Explicitly allowed by this Policy
  
  

• Conditions are fully satisfied
  
  

3. No oral assurance, support conversation, or marketing message shall override this Policy.
   
   

4. The User expressly waives any claim for mandatory or unconditional returns.
   
   

5. DEFINITION OF “RETURN”

For the purpose of this Policy, a “Return” means:

1. The physical handover of a delivered product back to the Seller or authorised logistics partner
   
   

2. Initiated only after:
   
   

• A formal return request
  
  

• Review and approval under this Policy
  
  

3. Subject to inspection and verification by the Seller
   
   

A “Return” does not mean:

• Automatic acceptance
  
  

• Automatic refund
  
  

• Replacement guarantee
  
  

6. USER ACKNOWLEDGEMENT & CONSENT

By placing an order on fashionkart.ai, the User expressly acknowledges that:

1. They have read and understood this Return Policy
   
   

2. They accept all exclusions, limitations and conditions
   
   

3. They understand that:
   
   

• AI Virtual Trial is only visual assistance
  
  

• Fit, size or appearance mismatch is not a valid return ground
  
  

4. They agree to be legally bound by this Policy.
   
   

7. RELATIONSHIP WITH OTHER POLICIES

1. This Return Policy must be read with:
   
   

• Terms & Conditions
  
  

• Privacy Policy
  
  

• Support Policy
  
  

2. In case of conflict:
   
   

• This Policy governs return-related issues only
  
  

3. Refund-related matters are governed exclusively by the Refund Policy.
   
   

8. NO IMPLIED RIGHTS OR WARRANTIES

1. Nothing in this Policy shall be interpreted as:
   
   

• Warranty of product quality
  
  

• Guarantee of satisfaction
  
  

• Promise of return approval
  
  

2. All returns are subject to:
   
   

• Verification
  
  

• Seller inspection
  
  

• Policy compliance
  
  

9. AI VIRTUAL TRIAL ROOM – RETURN DISCLAIMER

1. The Platform offers AI-based Virtual Trial features for illustrative purposes only.
   
   

2. The User acknowledges that:
   
   

• AI output is simulated
  
  

• Actual product may differ
  
  

3. Dissatisfaction due to AI output shall not constitute a valid return reason.
   
   

10. BINDING EFFECT OF POLICY

1. This Policy constitutes a legally binding agreement.
   
   

2. Continued use of the Platform implies continued acceptance.
   
   

3. If the User does not agree, they must refrain from placing orders.
   
   

11. GENERAL RETURN ELIGIBILITY PRINCIPLES

1. Returns on the Platform are governed strictly by:
   
   

• This Return Policy
  
  

• Product category rules
  
  

• Seller-specific conditions (where stricter)
  
  

2. No return shall be considered unless all applicable conditions under this Policy are satisfied.
   
   

3. The burden of proving eligibility for return lies entirely on the User.
   
   

4. Mere dissatisfaction, expectation mismatch, or personal preference does not constitute a valid ground for return.
   
   

5. Returns are evaluated on a case-by-case basis and are subject to verification.
   
   

12. RETURN IS AN EXCEPTION, NOT A DEFAULT RIGHT

1. The User expressly agrees that:
   
   

• Return is not a default consumer entitlement
  
  

• Return is an exceptional remedy
  
  

2. A product once delivered is deemed accepted, unless a valid return request is raised and approved.
   
   

3. Silence, delay, or lack of response shall not imply return approval.
   
   

4. Any support communication shall not be treated as return confirmation unless explicitly approved on the Platform.
   
   

13. ABSOLUTELY NON-RETURNABLE PRODUCTS (FINAL & BINDING)

The following categories of products are strictly non-returnable under all circumstances, without exception:

1. Products returned due to size, fitting, comfort, or look issues
   
   

2. Dissatisfaction arising from AI Virtual Trial Room previews
   
   

3. Color variation due to:
   
   

• Screen resolution
  
  

• Lighting conditions
  
  

• Device display differences
  
  

4. Products purchased during:
   
   

• Clearance sale
  
  

• Flash sale
  
  

• Special promotions
  
  

5. Customized, altered, tailored, or made-to-order products
   
   

6. Innerwear, lingerie, socks, masks, or hygiene-sensitive items
   
   

7. Accessories including belts, caps, jewelry, scarves, or add-ons
   
   

8. Products showing signs of:
   
   

• Use
  
  

• Washing
  
  

• Wear and tear
  
  

9. Products returned without:
   
   

• Original tags
  
  

• Original packaging
  
  

10. Products damaged due to User handling or negligence
    
    

These exclusions are absolute, non-negotiable, and legally binding.

14. CONDITIONALLY RETURNABLE PRODUCTS

Returns may be considered (not guaranteed) only in the following limited scenarios:

1. Product delivered in a physically damaged condition
   
   

2. Product received is materially different from the product listing
   
   

3. Wrong product delivered (different item, brand, or category)
   
   

Returns shall not be approved if:

• The issue is minor or cosmetic
  
  

• The difference does not materially affect usage
  
  

• The claim cannot be substantiated with proof
  
  

15. MATERIAL DIFFERENCE – LEGAL INTERPRETATION

For the purpose of this Policy, “material difference” means:

1. A substantial deviation from:
   
   

• Product type
  
  

• Core material
  
  

• Category
  
  

2. Differences that render the product unusable for its intended purpose
   
   

The following do not constitute material difference:

• Minor color shade variation
  
  

• Texture perception differences
  
  

• Styling or appearance expectations
  
  

• AI preview mismatch
  
  

16. EXCLUSION BASED ON AI VIRTUAL TRIAL

1. The User acknowledges that:
   
   

• AI Virtual Trial is an assistive visualization tool
  
  

• AI output is not a product guarantee
  
  

2. No return shall be accepted on grounds of:
   
   

• Fit mismatch after AI try-on
  
  

• Look mismatch with AI preview
  
  

3. Acceptance of AI features implies acceptance of this exclusion.
   
   

17. USER RESPONSIBILITY FOR PRODUCT SELECTION

1. The User is solely responsible for:
   
   

• Reviewing product descriptions
  
  

• Checking size charts
  
  

• Understanding material details
  
  

2. Failure to review listing details shall not be a valid return ground.
   
   

3. Seller or Platform shall not be liable for incorrect assumptions made by the User.
   
   

18. CONDITION PRECEDENT FOR RETURN ELIGIBILITY

A return request shall be considered only if all the following conditions are met:

1. The product falls under a return-eligible category
   
   

2. The return request is raised within the permitted time window
   
   

3. Mandatory proof is provided
   
   

4. Product condition complies with inspection standards
   
   

Failure to meet any one condition results in rejection.

19. MULTI-ITEM & COMBO ORDERS

1. In case of combo or bundled products:
   
   

• Partial returns may not be permitted
  
  

2. If one item in a bundle is non-returnable:
   
   

• Entire bundle may be treated as non-returnable
  
  

3. Seller decision on bundle returns shall be final.
   
   

20. SELLER-SPECIFIC RETURN RESTRICTIONS

1. Sellers may impose stricter return conditions than this Policy.
   
   

2. Where Seller rules are stricter:
   
   

• Seller rules shall prevail
  
  

3. Platform minimum standards cannot be diluted by Sellers.
   
   

21. NO EXCEPTION OR SPECIAL CONSIDERATION

1. No exception shall be granted on grounds of:
   
   

• Urgency
  
  

• Personal hardship
  
  

• Medical reasons
  
  

• Travel or event use
  
  

2. Support requests or escalations do not create exceptions.
   
   

22. FINALITY OF ELIGIBILITY DECISION

1. Eligibility determination is subject to:
   
   

• Seller verification
  
  

• Policy interpretation
  
  

2. The decision communicated on the Platform shall be final, unless overridden by law.
   
   

23. RETURN REQUEST INITIATION PROCESS

1. A return request may be initiated only through the official return mechanism provided on the Platform.
   
   

2. Return requests raised via:
   
   

• Email
  
  

• Social media
  
  

• Phone calls
  
  

• Informal messages
  shall not be considered valid unless recorded on the Platform.
  
  

3. The User must select:
   
   

• Correct order ID
  
  

• Correct product
  
  

• Correct return reason
  
  

4. Incorrect or misleading selection of return reason may lead to rejection.
   
   

24. RETURN REQUEST TIME WINDOW (STRICT)

1. Return requests must be raised within 48 (forty-eight) hours from the time of delivery confirmation.
   
   

2. Delivery confirmation shall be determined based on:
   
   

• Courier partner records
  
  

• Delivery OTP
  
  

• Tracking status
  
  

3. Requests raised after the expiry of the time window:
   
   

• Shall be automatically ineligible
  
  

• Need not be reviewed or responded to
  
  

4. No extension shall be granted under any circumstances.
   
   

25. MANDATORY DISCLOSURE AT THE TIME OF REQUEST

At the time of raising a return request, the User must provide:

1. Clear description of the issue
   
   

2. Accurate selection of return reason
   
   

3. Confirmation that:
   
   

• Product has not been used
  
  

• Product has not been washed
  
  

• Original tags and packaging are intact
  
  

Any false declaration shall be treated as material misrepresentation.

26. MANDATORY EVIDENCE REQUIREMENTS (NON-NEGOTIABLE)

To support a return request, the User must upload:

1. A continuous unboxing video, recorded from the moment of opening the sealed package
   
   

2. The video must clearly show:
   
   

• Courier packaging
  
  

• Shipping label
  
  

• Opening of package
  
  

• Condition of product
  
  

3. Clear photographs of:
   
   

• Product from multiple angles
  
  

• Visible defect or damage (if claimed)
  
  

Failure to provide complete and authentic evidence shall result in automatic rejection.

27. EVIDENCE AUTHENTICITY & VERIFICATION

1. The Platform and/or Seller may verify:
   
   

• Metadata of images/videos
  
  

• Continuity of recording
  
  

• Signs of tampering or editing
  
  

2. Edited, cropped, reused or misleading evidence shall be deemed invalid.
   
   

3. Submission of fabricated or manipulated evidence may result in:
   
   

• Rejection of return
  
  

• Account suspension
  
  

• Blacklisting from future returns
  
  

• Legal action, where applicable
  
  

28. PRELIMINARY PLATFORM REVIEW

1. Upon submission, the return request undergoes an initial review by the Platform for:
   
   

• Completeness of information
  
  

• Timeliness
  
  

• Apparent eligibility
  
  

2. The Platform may:
   
   

• Seek additional clarification
  
  

• Reject incomplete requests
  
  

• Forward eligible requests to the Seller
  
  

3. Preliminary review does not imply approval.
   
   

29. SELLER INSPECTION & VERIFICATION RIGHTS

1. The Seller has the exclusive right to:
   
   

• Inspect returned products
  
  

• Verify condition and authenticity
  
  

2. Seller inspection shall assess:
   
   

• Usage
  
  

• Damage
  
  

• Missing components
  
  

• Packaging condition
  
  

3. Seller findings shall be documented and communicated through the Platform.
   
   

30. INSPECTION STANDARDS & ACCEPTANCE CRITERIA

A returned product shall be eligible for acceptance only if:

1. It is unused and unwashed
   
   

2. No signs of wear, stains or alterations exist
   
   

3. All original tags, labels and accessories are intact
   
   

4. Packaging is in resalable condition
   
   

Any deviation shall result in rejection.

31. CONDITIONAL ACCEPTANCE & PARTIAL REJECTION

1. In case of multi-item orders:
   
   

• Each item shall be inspected separately
  
  

2. Seller may:
   
   

• Accept certain items
  
  

• Reject others
  
  

3. Seller decision shall be final unless prohibited by law.
   
   

32. RETURN APPROVAL COMMUNICATION

1. Return approval or rejection shall be communicated through:
   
   

• Platform dashboard
  
  

• Registered email or app notification
  
  

2. Verbal or informal confirmations are not valid.
   
   

3. Approval communication does not imply refund confirmation.
   
   

33. REJECTION OF RETURN REQUESTS

A return request may be rejected if:

1. It does not meet eligibility criteria
   
   

2. Evidence is missing or invalid
   
   

3. Product condition fails inspection
   
   

4. Return window has expired
   
   

5. Fraud or misuse is suspected
   
   

Rejection decisions are binding, subject to legal rights.

34. USER COOPERATION OBLIGATION

During the return process, the User must:

1. Respond promptly to clarification requests
   
   

2. Provide additional proof if asked
   
   

3. Avoid raising duplicate or abusive tickets
   
   

Non-cooperation may result in closure of the return request.

35. NO IMPLIED APPROVAL OR ESTOPPEL

1. Delay in response shall not be deemed approval.
   
   

2. No support interaction shall override formal decision.
   
   

3. The Platform is not estopped from rejecting a return at any stage prior to final acceptance.
   
   

36. RECORD KEEPING & AUDIT

1. Return requests, evidence and communications may be stored for:
   
   

• Audit
  
  

• Fraud detection
  
  

• Legal compliance
  
  

2. Such records may be shared with authorities where required by law.
   
   

37. RETURN PICKUP AVAILABILITY (NO GUARANTEE)

1. Return pickup is subject to:
   
   

• Seller location
  
  

• Courier partner serviceability
  
  

• Product category
  
  

2. The Platform does not guarantee return pickup for all orders or pincodes.
   
   

3. Non-availability of pickup shall not be treated as return denial.
   
   

38. SELF-SHIPPING OBLIGATION (WHERE APPLICABLE)

1. Where pickup is unavailable, the User must self-ship the product.
   
   

2. Self-shipping must be completed within the timeline communicated on the Platform.
   
   

3. The User must use a:
   
   

• Reputed courier service
  
  

• Trackable shipment method
  
  

4. The User must upload:
   
   

• Tracking number
  
  

• Courier receipt
  
  

• Dispatch confirmation
  
  

Failure to self-ship within the timeline shall result in automatic cancellation of the approved return.

39. PACKAGING STANDARDS FOR RETURN SHIPMENTS

1. Returned products must be packed securely to prevent damage.
   
   

2. Original packaging must be used wherever possible.
   
   

3. All tags, accessories, manuals and labels must be included.
   
   

4. Improper packaging leading to damage shall result in return rejection.
   
   

40. TRANSIT RISK & LIABILITY ALLOCATION

1. In self-shipping cases, entire transit risk lies with the User.
   
   

2. The Company shall not be liable for:
   
   

• Loss in transit
  
  

• Theft
  
  

• Damage during return shipment
  
  

3. Transit damage due to:
   
   

• Poor packaging
  
  

• Courier mishandling
  shall result in rejection.
  
  

41. FAILED RETURN PICKUP ATTEMPTS

1. If return pickup is scheduled and fails due to:
   
   

• User unavailability
  
  

• Incorrect address
  
  

• Refusal to hand over product
  
  

2. The return request may be:
   
   

• Cancelled, or
  
  

• Rescheduled at Seller discretion
  
  

3. Repeated pickup failures may result in closure of the return request.
   
   

42. WRONG OR INCOMPLETE RETURN SHIPMENTS

1. If the User returns:
   
   

• A different product
  
  

• An incomplete product
  
  

• A product missing parts
  
  

2. Such return shall be rejected outright.
   
   

3. The Company and Seller shall not be responsible for:
   
   

• Recovering the correct product
  
  

• Loss suffered by the User
  
  

43. REJECTED RETURN HANDLING

1. Where a return is rejected after inspection:
   
   

• Product may be shipped back to the User at User’s cost, or
  
  

• Product may be disposed of if return shipment is not feasible
  
  

2. The User waives any claim over rejected return outcomes.
   
   

44. TIMEBOUND RETURN COMPLETION REQUIREMENT

1. Approved returns must be completed within the timelines specified.
   
   

2. Failure to complete return logistics within timelines:
   
   

• Automatically voids approval
  
  

• Closes the return request
  
  

3. No extension shall be granted.
   
   

45. PLATFORM ROLE IN LOGISTICS

1. The Company may:
   
   

• Facilitate pickup scheduling
  
  

• Share courier details
  
  

• Track shipment status
  
  

2. The Company does not:
   
   

• Control courier operations
  
  

• Guarantee delivery timelines
  
  

• Assume transit risk
  
  

46. FORCE MAJEURE & LOGISTICS DISRUPTIONS

1. The Company shall not be liable for delays or failures due to:
   
   

• Natural disasters
  
  

• Courier strikes
  
  

• Government restrictions
  
  

• Network or logistics breakdown
  
  

2. Such events shall not create return rights beyond this Policy.
   
   

47. NO LIABILITY FOR LOGISTICS DELAYS

1. Delays in pickup or transit shall not:
   
   

• Create refund entitlement
  
  

• Create compensation claims
  
  

2. Users expressly waive claims arising from logistics delays.
   
   

48. SELLER AS PRIMARY RESPONSIBLE PARTY

1. Each product listed on the Platform is sold by an independent third-party Seller.
   
   

2. The Seller is the primary and sole party responsible for:
   
   

• Product quality
  
  

• Product description accuracy
  
  

• Packaging and dispatch
  
  

• Acceptance or rejection of returns
  
  

3. The Company does not assume seller obligations merely by facilitating the return process.
   
   

49. SELLER OBLIGATIONS DURING RETURN PROCESS

Sellers are obligated to:

1. Inspect returned products in good faith
   
   

2. Verify condition, usage and completeness
   
   

3. Communicate acceptance or rejection through the Platform
   
   

4. Comply with Platform return standards
   
   

Failure by Seller may result in platform-level action, but shall not transfer liability to the Company.

50. SELLER DISCRETION & FINALITY

1. Seller inspection findings shall be final and binding, unless:
   
   

• Contrary to applicable consumer law, or
  
  

• Overridden by a competent authority
  
  

2. The Platform shall not:
   
   

• Substitute Seller judgment
  
  

• Re-inspect physical products
  
  

• Force Seller acceptance
  
  

51. PLATFORM AS FACILITATOR ONLY

1. The Company’s role is limited to:
   
   

• Providing return request infrastructure
  
  

• Forwarding evidence and communication
  
  

• Tracking status updates
  
  

2. The Company does not:
   
   

• Take custody of returned products
  
  

• Perform physical inspections
  
  

• Decide product condition
  
  

52. NO AGENCY, GUARANTEE OR WARRANTY

1. Nothing in this Policy creates:
   
   

• Agency
  
  

• Partnership
  
  

• Guarantee
  between the Company and any Seller.
  
  

2. The Company does not guarantee:
   
   

• Return approval
  
  

• Seller cooperation
  
  

• Replacement or refund outcomes
  
  

53. PLATFORM INTERVENTION LIMITS

1. The Company may intervene only to:
   
   

• Ensure policy consistency
  
  

• Prevent abuse or fraud
  
  

• Enforce minimum standards
  
  

2. Intervention does not imply:
   
   

• Acceptance of liability
  
  

• Assumption of Seller responsibility
  
  

54. SELLER NON-COOPERATION OR DEFAULT

1. In cases of Seller non-response or default:
   
   

• The Platform may notify the Seller
  
  

• The Platform may take internal action against Seller
  
  

2. Such action does not create automatic return or refund rights for the User.
   
   

55. USER ACKNOWLEDGEMENT OF SELLER ROLE

The User expressly acknowledges that:

1. The Seller is the party selling the product
   
   

2. Return acceptance depends on Seller inspection
   
   

3. The Company cannot compel Seller performance beyond legal obligations
   
   

56. NO COMPENSATION OR DAMAGES CLAIM

1. The User agrees not to claim:
   
   

• Compensation
  
  

• Damages
  
  

• Interest
  from the Company for:
  
  

• Seller rejection of returns
  
  

• Seller delay
  
  

• Seller non-cooperation
  
  

57. DOCUMENTATION & RECORD MAINTENANCE

1. Seller return decisions may be logged for:
   
   

• Audit
  
  

• Policy enforcement
  
  

• Legal compliance
  
  

2. Records may be produced before authorities if required by law.
   
   

58. PLATFORM SAFE-HARBOUR CONFIRMATION

1. The Company operates as an intermediary under applicable Indian law.
   
   

2. Nothing in this Policy shall negate intermediary safe-harbour protections available to the Company.
   
   

59. RETURN ABUSE DEFINITION

For the purpose of this Policy, “Return Abuse” includes, but is not limited to:

1. Excessive or repetitive return requests
   
   

2. Repeated claims of damage without valid proof
   
   

3. Pattern-based misuse of return eligibility
   
   

4. Returning used, worn or altered products
   
   

5. Product swapping or replacement with different items
   
   

6. Submission of fake, edited or reused evidence
   
   

7. Coordinated abuse using multiple accounts
   
   

Return abuse shall be treated as a serious policy violation.

60. FRAUDULENT RETURN PRACTICES

Fraudulent activities include:

1. Intentionally damaging products to claim return
   
   

2. Tampering with packaging or tags
   
   

3. Submitting manipulated unboxing videos
   
   

4. Claiming non-delivery or damage after acceptance
   
   

5. Collusion with third parties or courier misuse
   
   

Such actions may attract legal consequences in addition to account actions.

61. RETURN MONITORING & RISK SCORING

1. The Platform may monitor return behavior using:
   
   

• Manual review
  
  

• Automated risk indicators
  
  

• Pattern analysis
  
  

2. Accounts may be classified as:
   
   

• Low risk
  
  

• Medium risk
  
  

• High risk
  
  

3. High-risk accounts may be subject to additional verification or restrictions.
   
   

62. RETURN RESTRICTION & LIMITATION

The Company reserves the right to:

1. Temporarily restrict return eligibility
   
   

2. Permanently disable return feature for specific accounts
   
   

3. Reduce allowable return frequency
   
   

Such restrictions may be imposed without prior notice.

63. ACCOUNT SUSPENSION & TERMINATION

In cases of abuse or fraud, the Company may:

1. Suspend user account temporarily
   
   

2. Permanently terminate account access
   
   

3. Cancel pending return requests
   
   

4. Block future return eligibility
   
   

Such action does not require prior warning.

64. BLACKLISTING & DEVICE RESTRICTIONS

1. Accounts involved in severe abuse may be:
   
   

• Blacklisted
  
  

• Device-restricted
  
  

• IP-restricted
  
  

2. Blacklisting may extend to:
   
   

• Linked accounts
  
  

• Associated identifiers
  
  

3. Blacklisted users may be denied platform access.
   
   

65. FORFEITURE OF BENEFITS

Users involved in return abuse may forfeit:

1. Promotional benefits
   
   

2. Discounts or offers
   
   

3. Loyalty credits
   
   

4. Priority support
   
   

Such forfeiture is final and non-reversible.

66. DATA SHARING FOR FRAUD PREVENTION

1. The Company may share relevant data with:
   
   

• Sellers
  
  

• Logistics partners
  
  

• Payment gateways
  
  

• Law enforcement authorities
  
  

2. Data sharing shall be limited to what is legally permissible.
   
   

67. LEGAL ACTION & RECOVERY RIGHTS

1. The Company reserves the right to:
   
   

• Initiate civil or criminal action
  
  

• Recover losses incurred
  
  

2. Legal action may be taken without further notice in cases of fraud.
   
   

68. NO WAIVER OF RIGHTS

1. Failure to take immediate action shall not be deemed a waiver.
   
   

2. The Company retains the right to act at any time upon discovering abuse.
   
   

69. USER ACKNOWLEDGEMENT OF FRAUD POLICY

By using the Platform, the User acknowledges that:

1. Return abuse is prohibited
   
   

2. Fraudulent behavior may result in permanent consequences
   
   

3. Platform decisions regarding abuse are binding, subject to law
   
   

70. NO AUTOMATIC OR IMPLIED RETURN RIGHTS

1. The User expressly agrees that:
   
   

• No product is returnable by default
  
  

• Return is permitted only when explicitly approved
  
  

2. Delivery of a product shall be deemed final acceptance, unless a return request is:
   
   

• Raised within the permitted time
  
  

• Approved under this Policy
  
  

3. Silence, delay, support discussion, or internal review shall not be construed as approval.
   
   

71. NO DAMAGES, COMPENSATION OR INTEREST CLAIM

1. The User agrees not to claim:
   
   

• Compensation
  
  

• Damages
  
  

• Interest
  
  

• Penalty
  from the Company in relation to:
  
  

• Return rejection
  
  

• Delay in processing
  
  

• Seller non-acceptance
  
  

2. The Platform does not provide compensation for inconvenience, dissatisfaction, or expectation mismatch.
   
   

72. LIMITATION OF LIABILITY (RETURNS)

To the maximum extent permitted by applicable law:

1. The Company shall not be liable for:
   
   

• Indirect, incidental or consequential losses
  
  

• Mental distress or inconvenience
  
  

• Loss of opportunity or usage
  
  

2. If liability is imposed despite exclusions, the total liability of the Company shall be strictly limited to:
   the platform service fee charged for the relevant order, if any.
   
   

73. NO JOINT LIABILITY WITH SELLERS

1. The User acknowledges that:
   
   

• Sellers are independent third parties
  
  

• The Company is not jointly or severally liable with Sellers
  
  

2. Any claim relating to:
   
   

• Product quality
  
  

• Manufacturing defect
  
  

• Seller conduct
  lies primarily against the Seller, subject to law.
  
  

74. FORCE MAJEURE (RETURN EVENTS)

1. The Company shall not be liable for failure or delay in return processing due to events beyond reasonable control, including:
   
   

• Natural disasters
  
  

• Acts of God
  
  

• Government orders
  
  

• Courier or logistics strikes
  
  

• Network or system failures
  
  

• Pandemics or public emergencies
  
  

2. Such events shall not create any additional return rights.
   
   

75. COMPLIANCE WITH APPLICABLE LAW

1. Nothing in this Policy shall:
   
   

• Limit statutory consumer rights where mandatorily applicable
  
  

2. However, where the law permits reasonable restrictions, this Policy shall be enforced to the fullest extent.
   
   

76. POLICY MODIFICATION & UPDATE RIGHTS

1. The Company reserves the right to modify, amend or update this Return Policy at any time.
   
   

2. Updated versions shall be effective upon publication on the Platform.
   
   

3. Continued use of the Platform constitutes acceptance of the updated Policy.
   
   

77. SEVERABILITY

1. If any provision of this Policy is held invalid or unenforceable:
   
   

• Remaining provisions shall continue to be valid and enforceable
  
  

2. Invalid provisions shall be replaced by lawful provisions closest to original intent.
   
   

78. PRECEDENCE & INTERPRETATION

1. This Return Policy shall prevail over:
   
   

• Marketing content
  
  

• FAQs
  
  

• Support communication
  in matters relating to returns.
  
  

2. Headings are for convenience only and shall not affect interpretation.
   
   

79. GOVERNING LAW & JURISDICTION

1. This Return Policy shall be governed by the laws of India.
   
   

2. Exclusive jurisdiction shall lie with the courts of Lucknow, Uttar Pradesh.
   
   

3. Subject to mandatory statutory remedies, parties agree to submit disputes to such jurisdiction.
   
   

80. FINAL USER ACKNOWLEDGEMENT

By placing an order on fashionkart.ai, the User expressly confirms that:

1. They have read and understood this Return Policy in full
   
   

2. They accept all exclusions, conditions and limitations
   
   

3. They waive claims inconsistent with this Policy
   
   

4. They agree to be legally bound by this Policy